I cannot find any dates that I can attend. When would the tickets for next month go on sale?

Please wait for the next update on our Facebook page or subscribe to our mailing list for updates


I want to play with my friends only. What should I do?

If you would like a team with your friends and do not want other players to join you, please purchase all 11 tickets for the time slot that suits you.


Are tickets refundable?

No. All sales are final. Please be aware of that our game is a live event, so once the booking is confirmed, refunds, cancellations or reschedules are not accepted.


Are tickets transferable to my friend?

Yes. You can give/sell your tickets to another person.


Can I put all the tickets under my name?

Yes. Please make sure that you (or your friend) bring the tickets.


Can I take photos or video in the room?

No. Cameras are not allowed in the room. No photos or videos are allowed.


Do you have a waiting/cancellation list?

We do not have a waiting list.


Wouldn’t this be more fun after a few drinks?
Escape games require a sharp and sober mind. Also, you may be grouped with other players, so it’s important that you’re cooperative. Please note if you arrive intoxicated, our staff has the right of refusal, and no refunds will be given.


Can kids play the game?

Yes. However, children under 13 years of age must be accompanied by an adult. Children under 6 years of age are free of admission. Children will need a guardian/parent’s signature on the waiver in order to play the game. Please contact us if you need the parent waiver in advance. 

 

Do you offer corporate bookings?

Yes. We’d love to host you and your group of friends or co-workers! Learn more about team building here, or e-mail us at team@secretcityadventures.com to book a private game.

For private bookings or other general inquiries, its easiest to e-mail us at team@realescapegame.ca or leave us a message on our voice mail at 647-243-7658